Below are some essential information that will guide you after you have placed your order and answer your questions about your order. If you are a professional photographer and need specific instructions on book design please visit your account and access the Book Designing Instructions. If you would like to stay up to date with our little company, make sure to check the News and Updates or subscribe to our newsletter (also available for photographer only). For all our other guests, please like our Facebook page and Instagram to keep in touch with us and see what is new.



News About My Order

When can I expect my order to be shipped?

Your items will be made and shipped after we receive payment on our account. For more information please check the estimated production time.

How are your products made?

Each of our products is handmade individually for your specific order.

How can I pay for my order?

After you place your order you can pay by credit card or via PayPal (available for orders below 100 eur) . If there are any additional costs via bank transfer please check with your bank. Please note that the prices on our page are in Euros and do not include VAT, which is 22 % for members of the European Union that do not have a valid VAT number.

Can I pay upon receiving my items?

No, orders are processed only after amounts have been transferred to our bank account.

Can I change my order?

After you have submitted your order you can change it by contacting us at order@kalaalbums.com but please note that after the order is paid we start processing it and it is not always possible to change it and/or extra charges may apply.

How can I cancel my order?

After you have submitted your order you can cancel it on your account dashboard under orders section or by contacting us at order@kalaalbums.com. After we receive your payment we start processing your order which means it is no longer possible to cancel your order.

Where can I read the terms and conditions?

You can see our terms and conditions here.

Can I change my shipping address?

Please contact us at order@kalaalbums.com and we will see what can be done. Please note additional charges may apply.

How do I proceed after paying?

Please see the instructions and information below.

What is your policy on returns?

Due to the custom nature of each order (specifically handmade for each individual client), all sales are final.




Estimated Production Time

Since all our orders are handmade individually for your specific order please allow the estimated production time for your order before it is shipped. The estimated production time for making your order is different according to the product you ordered and it refers to the moment of payment or confirmation (confirmation of the books and engravings), depending on which is last and not the moment the order was placed.

• approximately 3 weeks for Books & Albums
• approximately 1-2 weeks for our other beautiful products

In case of any technical difficulties or larger quantities the estimated production time may be longer – and we will let you know if that happens.




Shipping Details

All products will be delivered to the delivery address supplied by you during the order process. Time for delivery is an estimate only and delayed delivery is not a basis for cancellation of the order or a request for compensation. Please note that the time frame of your shipping is approximation and can vary. If you are in a hurry to receive your order please let us know so we can discuss alternative shipping (TNT express).

Please not that we cannot ship items outside of EU without the invoice attached. If you wish that we send the package directly to your clients outside of EU we need to attach our invoice. Also note, additional fees due to customs may apply and are to be paid by the recipient of the package. If you wish we ship the items directly to your clients inside EU we can do so without any problem since there is no customs and invoice is not attached.

If your billing address is from outside of EU and you wish for the products to be send inside EU (with or without invoice attached) please keep in mind that VAT is added in such cases.

Letter/Package (Whole World)

We are shipping your ordered products via secured letter/package if your order is under 100 Euros. You can expect your letter or package via regular post office delivery in approximately 10-14 days, but the time frame could also be longer. No tracking is available for this option of shipping. Please keep in mind that if the package is not collected in 8 days it is returned to Kala albums and the second shipping will be charged. Additional fees due to customs may apply.

DPD Post Courier (EU)

We are shipping your ordered products via DPD post courier if your shipping address is in European Union. You will receive an email with a notification about your order. You can expect your order in 3-5 working days, but the time frame could be longer. Additional fees may apply.

Post Slovenia (Rest of the World)

We are shipping your package inside or outside Europe via Slovenian Post Office. Packages sent via regular post office take approximately a week or two to be delivered, but the time frame could be longer. Please keep in mind that if the package is not collected in 8 days it is returned to Kalá albums and the second shipping will be charged. Additional fees due to customs may apply.

DPD Post Courier or Post Slovenia (Slovenia)

If your shipping address is in Slovenia we are shipping you your ordered items via DPD courier or Post Slovenia. You will receive an email with a notification about your order. You can expect your order in 1-3 working days, but the time frame could be longer.

Local Pickup

Local Pickup is also available at our studio, but please contact us before to pre arrange the meeting.

TNT Express Post Courier by Request

If you are in a hurry and wish to have your products shipped via TNT express delivery please email us and we will manually amend your pro-forma invoice and arrange express shipping. You will receive an email with your tracking number. Additional fees due to customs may apply.




Pro forma & Invoice

After placing an order at our shop you have received a pro-forma on your e-mail address which is our basis to create and produce your products. Carefully inspect it (colour of the book cloth, font, engraving, spelling, etc) and confirm your order with a payment. After the order has been payed for you receive an additional e-mail with Invoice attached as a pdf. and at that moment we will start processing your order.




Google Drive Shared Folder

After we receive payment we begin to process your order form by opening a shared Google Drive folder (if needed – depending on your order). If you are ordering for the first time, please contact us if you do not receive an invitation to your folder in two days. Please also check in the spam because sometimes these invitation to collaborate might not go directly to your inbox. If you have already ordered from us, please use the same Drive folder we have provided for you already.




More Information on Uploading and Naming Files to Shared Folders

The uploaded files are the basis for your order – we cannot proceed with the order if your files have not been uploaded (to the shared folder we provided). Please make sure you also name your files correctly. Most importantly, name your files sequentially 001, 002, 003, etc. to the folder provided.

If you are uploading files for engraving, please export your files in the primary version such as AI CS or EPS CS. If you do not know how to do this, you can upload in black & white pdf.

If you are a professional photographer and need specific instructions on uploading and naming your books please visit your account and access the Book Designing Instructions.




Cover Options

We offer various possibilities to personalize your book cover or other products. You can choose our laser engraving service, hot-foil stamping or debossing. Please note, that boutique offers only laser engraving. Photographers, please visit here for more information regarding laser engraving service, hot-foil stamping and debossing.

If you are uploading your own logo/custom design please send us a (vector based if possible) black & white file – either EPS or PDF format. Please make sure you export in primary version (either EPS CS or AI CS). If you are uploading your own font, please upload either otf. or tff. files in shared folder.




How Do I Take Care of My Products

Books & Albums

Most importantly always store it at room temperature and never expose it to direct sunlight, extreme heat, or moisture. When carrying around keep it in a protective bag. If possible store your book flat with nothing on top of it. Be careful to wash you hands before leafing through your book. These simple “rules” should help keep your book amazing for generations to come.

Prints & Photos

Our prints are printed with Fine Art pigment inks whereas photo prints are printed with dye inks which means they are not suitable for framing and being exposed to direct sunlight like our FA prints. Both our Fine Art and photo prints can be stored in our special photo boxes.

Boxes & folios

Store your items at room temperature and never expose it to direct sunlight, extreme heat, or moisture. When carrying around keep it in a protective bag. Be careful to wash you hands before leafing through your folios. These simple “rules” should help keep your boxes and folios amazing for generations to come.

Usb Sticks

We recommend using a protective USB bag or USB box to keep your stick safe. Please use the flash drive as recommended by your computer provider. To prevent data loss it’s important to eject and remove the USB device correctly.

Canvases

Although canvases have a UV lamination on them they should not be hung in direct sunlight for prolonged periods of time or exposed to humid areas. We do use a water-resistant coating to protect the surface of the print and prolong UV stability. Our canvases are all coated so you can use damp cloth to clean the face of the print.

Wooden Stamps

We recommend using VersaCraft ink pads. These are also suitable for decorating smooth natural fabrics such as cotton (the one we use for our design bags). You should clean your stamps after using them by pushing the stamp down onto a damp cloth several times or wash it under water and then dry by tapping gently on the kitchen towel.

Bags

Hand wash in warm water and iron the fabric.

Wooden Photo Blocks

The wooden blocks have a protective finish over the photographs to keep it safe for generations to come. You can use damp cloth to clean the face of the print.