NEWS ABOUT MY ORDER
• Can I change my order?
After you have placed your order you can change it by contacting us at email@example.com but please note that after the order is paid we start processing it and it is not always possible to change it and/or extra charges may apply.
• How can I cancel my order?
After you have placed your order you can cancel it on your account dashboard under orders section or by contacting us at firstname.lastname@example.org. After we receive your payment we start processing your order which means it is no longer possible to cancel your order.
• Can I change my shipping address?
Please contact us at email@example.com and we will see what can be done. Please note additional charges may apply.
You can see our terms and conditions here.
• What is your policy on returns?
Due to the custom nature of each order (specifically handmade for each individual client), all sales are final.
• Do you offer “rush orders”?
We do not offer rush orders since each and everyone of our products is hand made individually for specific order (nothing is pre-made, or can be speeded up due to the nature of our work – working with natural materials, etc). That said, we always listen to your wishes, do our best to make everything happen in time, offer express shipments, so for now our clients have always received their products on time.
The estimated production time for making your order is different according to the product you ordered and it refers to the moment of payment or confirmation (of the books and engravings), depending on which is last and not the moment the order was placed.
• approximately 3 weeks for Books & Albums + shipping
• approximately 1-2 weeks for our other beautiful products + shipping
In case of any technical difficulties, larger quantities or national holidays the estimated production time may be longer – and we will let you know if that happens.
All products will be delivered to the delivery address supplied by you during the order process. Time for delivery is an estimate only and delayed delivery is not a basis for cancellation of the order or a request for compensation. Please note that the time frame of your shipping is approximation and can vary. If you are in a hurry to receive your order please let us know so we can discuss alternative shipping (TNT express).
Please not that we cannot ship items outside of EU without the invoice attached. If you wish that we send the package directly to your clients outside of EU we need to attach our invoice. Also note, additional fees due to customs may apply and are to be paid by the recipient of the package. If you wish we ship the items directly to your clients inside EU we can do so without any problem since there is no customs and invoice is not attached.
If your billing address is from outside of EU and you wish for the products to be send inside EU (with or without invoice attached) please keep in mind that VAT is added in such cases.
If you wish to see specific charges for individual countries, go to Shop and before placing an order, see shipping calculator.
• Letter/Package (Whole World)
We are shipping your ordered products via secured letter/package if your order is under 100 Euros. You can expect your letter or package via regular post office delivery in approximately 10-14 working days, but the time frame could also be longer. No tracking is available for this option of shipping. Please keep in mind that if the package is not collected in 8 days it is returned to Kala albums and the second shipping will be charged. Additional fees due to customs may apply. Approx.shipping fee for secured letter around EU is 13 eur + tax (if you do not have a valid VAT).
• DPD Post Courier (EU)
We are shipping your ordered products via DPD post courier if your shipping address is in European Union. You will receive an email with a notification about your order. You can expect your order in 5 working days, but the time frame could be longer. Additional fees may apply. Approx.shipping fee for secured package around EU is between 15 and 40 eur + tax (if you do not have a valid VAT), depending on specific country.
• Post Slovenia (Rest of the World)
We are shipping your package inside or outside Europe via Slovenian Post Office. Packages sent via regular post office take approximately a week or two to be delivered, but the time frame could be longer. Please keep in mind that if the package is not collected in 8 days it is returned to Kalá albums and the second shipping will be charged. Additional fees due to customs may apply. Approx.shipping fee for secured package outside EU is between 35 and 65 eur, depending on specific country.
• DPD Post Courier or Post Slovenia (Slovenia)
If your shipping address is in Slovenia we are shipping you your ordered items via DPD courier or Post Slovenia. You will receive an email with a notification about your order. You can expect your order in 1-3 working days, but the time frame could be longer. Approx.shipping fee for secured package in SI is 8.8 eur + tax and 4 eur + tax for secured letter.
• Local Pickup
Local Pickup is also available at our studio, but please contact us before to pre arrange the meeting.
• TNT Express Post Courier by Request
If you are in a hurry and wish to have your products shipped via TNT express delivery please email us and we will manually amend your pro-forma invoice and arrange express shipping. TNT delivery takes approx 1 day. You will receive an email with your tracking number. Additional fees due to customs may apply.
Payment & VAT
After placing an order at our shop you have received a pro-forma on your email address which is the basis to create and produce your products. Carefully inspect it (colour of the book cloth, font, engraving, spelling, etc) and confirm your order with a payment (either via credit card or Pay pal). After the order has been payed, you receive an additional email with Invoice attached as a pdf. and at that moment we will start processing your order.
You can pay by credit card or via PayPal. If there are any additional costs via bank transfer please check with your bank. Please note that the prices on our page are in Euros and do not include VAT, which is 22 % for members of the European Union that do not have a valid VAT number. Price of products also do not include shipping fees which vary depending on your shipping address and our included only in the final amount on your pro-forma.
Orders are processed only after your payment, it is not possible to pay after receiving the products.
Sharing (uploading) Files
After we receive payment we begin to process your order form by opening a shared Google Drive folder (if needed – depending on your order).
Please see here on specific Book Design & Upload Instructions.
The uploaded files are the basis for your order – we cannot proceed with the order if your files have not been uploaded (to the shared folder we provided). Please make sure you name your files correctly – use the same naming as is the name of the folder that we create. And most importantly, name your files sequentially 001, 002, 003, etc. to the folder provided if uploaded files are jpg.
We offer various possibilities to personalize your book cover or other products. Choose among ten different cover colors, cover photo, presentation box, custom bag, logo engraving, custom calligraphy, laser engraving service, hot-foil imprint or debossing.
Taking Care of Products
• Books & Albums
Most importantly always store it at room temperature and never expose it to direct sunlight, extreme heat, or moisture. When carrying around keep it in a protective bag. If possible store your book flat with nothing on top of it. Be careful to wash you hands before leafing through your book. These simple “rules” should help keep your book amazing for generations to come.
• Prints & Photos
Our prints are printed with Fine Art pigment inks whereas photo prints are printed with dye inks which means they are not suitable for framing and being exposed to direct sunlight like our FA prints. Both our Fine Art and photo prints can be stored in our special photo boxes.
• Boxes & folios
Store your items at room temperature and never expose it to direct sunlight, extreme heat, or moisture. When carrying around keep it in a protective bag. Be careful to wash you hands before leafing through your folios. These simple “rules” should help keep your boxes and folios amazing for generations to come.
• Usb Sticks
We recommend using a protective USB bag or USB box to keep your stick safe. Please use the flash drive as recommended by your computer provider. To prevent data loss it’s important to eject and remove the USB device correctly.
Although canvases have a UV lamination on them they should not be hung in direct sunlight for prolonged periods of time or exposed to humid areas. We do use a water-resistant coating to protect the surface of the print and prolong UV stability. Our canvases are all coated so you can use damp cloth to clean the face of the print.
• Wooden Stamps
We recommend using VersaCraft ink pads. These are also suitable for decorating smooth natural fabrics such as cotton (the one we use for our design bags). You should clean your stamps after using them by pushing the stamp down onto a damp cloth several times or wash it under water and then dry by tapping gently on the kitchen towel.
Hand wash in warm water and iron the fabric.
• Wooden Photo Blocks
The wooden blocks have a protective finish over the photographs to keep it safe for generations to come. You can use damp cloth to clean the face of the print.